Shipping policy
Effective Date: July 13, 2026
Last Updated: July 13, 2026
Version: 1.0
1. Introduction
Welcome to UNBELABEL.
This Shipping Policy explains how orders are processed, packed, shipped, and delivered when you purchase products through our platform. It also outlines your responsibilities and the responsibilities of UNBELABEL regarding shipping and delivery.
By placing an order with UNBELABEL, you agree to this Shipping Policy.
2. Order Processing
Once your order has been successfully placed and payment has been confirmed, we begin processing your order.
Order processing generally includes:
• Order verification
• Payment confirmation
• Inventory confirmation
• Quality verification (where applicable)
• Packaging preparation
• Handover to the shipping partner
Processing times may vary depending on product availability, weekends, public holidays, or high order volumes.
3. Shipping Partners
UNBELABEL works with trusted logistics and courier partners to deliver orders safely and efficiently.
The shipping partner assigned to your order may vary depending on your delivery location, product type, warehouse location, or partner brand.
4. Estimated Delivery Time
Estimated delivery timelines are displayed for your convenience and are not guaranteed.
Typical delivery estimates may range between 3–10 business days, depending on:
• Delivery location
• Product availability
• Courier network
• Weather conditions
• Public holidays
• Operational circumstances beyond our reasonable control
Some products may require additional processing time.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, UNBELABEL may offer free shipping promotions subject to eligibility requirements and promotional terms.
6. Delivery Address
Customers are responsible for providing accurate and complete shipping information.
This includes:
• Recipient's name
• Complete delivery address
• Landmark (if applicable)
• Postal code
• Mobile number
UNBELABEL is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.
7. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation through email, SMS, or other available communication channels.
Where available, tracking details will be provided so you can monitor your shipment's progress.
8. Delivery Attempts
Our courier partners may attempt delivery more than once, depending on their delivery policies.
If delivery cannot be completed because:
• The recipient is unavailable,
• The address is incorrect,
• The package is refused,
• Or delivery repeatedly fails,
the shipment may be returned to the sender.
Additional shipping charges may apply if reshipment is requested.
9. Delays
Although we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:
• Extreme weather
• Natural disasters
• Government restrictions
• Public holidays
• Transport disruptions
• High seasonal demand
• Security checks
• Courier operational issues
UNBELABEL will make reasonable efforts to keep customers informed where significant delays occur.
10. Damaged Packages
If your package appears visibly damaged at the time of delivery, we recommend:
• Inspecting the package before accepting delivery where possible.
• Taking clear photographs of the packaging and product.
• Contacting our customer support team as soon as reasonably possible after delivery.
Prompt reporting helps us investigate and assist with eligible claims.
11. Lost Shipments
If your tracking information indicates unusual delays or you believe your shipment has been lost, please contact our customer support team.
We will coordinate with the courier partner to investigate the shipment and determine the appropriate resolution in accordance with our policies.
12. International Shipping
International shipping may be available for selected products and destinations.
Additional customs duties, taxes, import fees, or local charges imposed by the destination country are generally the responsibility of the customer unless otherwise stated during checkout.
Delivery timelines for international shipments may vary.
13. Force Majeure
UNBELABEL shall not be liable for delays or failures in delivery resulting from events beyond our reasonable control, including natural disasters, acts of government, war, labour disputes, pandemics, transportation interruptions, cyber incidents, or other unforeseen events.
14. Changes to this Shipping Policy
We may revise this Shipping Policy from time to time.
Updated versions will be published on our website with a revised "Last Updated" date.
Continued use of our Services after changes become effective constitutes acceptance of the updated Shipping Policy.
15. Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
UNBELABEL
Email: support@unbelabel.com
Website: https://www.unbelabel.com
Thank you for shopping with UNBELABEL. We appreciate your trust and are committed to delivering your orders with care, transparency, and efficiency.