Refund policy

Effective Date: July 13, 2026
Last Updated: July 13, 2026
Version: 1.0

1. Introduction

At UNBELABEL, we want you to shop with confidence. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

By placing an order through UNBELABEL, you agree to this Return & Refund Policy.

2. Scope

This Policy applies to purchases made through the official UNBELABEL website unless a product listing clearly states different return conditions.

Certain products may have product-specific return or exchange conditions, which will be displayed on the relevant product page.

3. Return Eligibility

To be eligible for a return, the product should generally:

• Be returned within the applicable return window displayed on the product page or order confirmation.
• Be unused, unworn, unwashed, and in its original condition.
• Include all original tags, labels, accessories, manuals, and packaging.
• Not show signs of damage, misuse, alteration, or excessive wear after delivery.
• Be accompanied by proof of purchase or a valid order confirmation.

Meeting these conditions does not automatically guarantee that a return request will be approved. Each request may be reviewed in accordance with this Policy.

4. Non-Returnable Items

Unless required by applicable law or expressly stated otherwise, the following categories may not be eligible for return or exchange:

• Products marked as "Final Sale" or "Non-Returnable."
• Gift cards or digital products.
• Personalized or custom-made products.
• Products that have been used, washed, altered, or damaged after delivery.
• Products returned without original tags or packaging.
• Items excluded for hygiene or safety reasons where applicable.

The product page will indicate if a product is not eligible for return.

5. Return Request Process

If you wish to request a return:
1. Submit a return request through your account or contact our customer support team within the applicable return period.
2. Provide your order number and the reason for the return.
3. Where requested, provide photographs of the product and packaging.
4. Wait for confirmation and return instructions before sending the product.

Returns sent without authorization may not be accepted.

6. Product Inspection

Returned products may be inspected upon receipt.

Inspection helps us confirm:
• Product condition.
• Completeness of accessories and packaging.
• Compliance with this Policy.
• Whether the reported issue matches the returned product.

If the returned product does not meet the eligibility requirements, the return request may be declined.

7. Refunds

Where a refund is approved:
• The refund will generally be processed using the original payment method where feasible.
• Processing times may vary depending on your payment provider or financial institution.
• Shipping charges, taxes, or other fees may or may not be refundable depending on the circumstances and applicable law.

Refund timing may also depend on banking processes outside the control of UNBELABEL.

8. Exchanges

Where exchanges are offered, they are generally subject to:
• Product availability.
• Requested size or variant availability.
• Successful inspection of the returned product.

If the requested replacement is unavailable, another suitable resolution may be offered in accordance with applicable policies.

9. Incorrect, Damaged, or Defective Products

If you receive:
• An incorrect product,
• A damaged product,
• A defective product,
• Or an item with a manufacturing defect,

please contact our customer support team as soon as reasonably possible after delivery.

You may be asked to provide photographs or additional information to help us assess the issue.

Where appropriate, we will work with you to arrange a suitable resolution, which may include a replacement, exchange, repair, or refund, depending on the circumstances.

10. Return Shipping

Depending on the reason for the return and applicable law:
• UNBELABEL may arrange return pickup.
• Customers may be asked to follow specific return shipping instructions.
• Unauthorized shipping methods may delay or affect processing.

Return shipping responsibilities will be communicated during the return process.

11. Fraud Prevention

To protect our customers and partner brands, UNBELABEL reserves the right to investigate unusual or excessive return activity.

We may decline return requests or take appropriate action where fraudulent, abusive, or dishonest conduct is reasonably suspected.

12. Policy Updates

We may revise this Return & Refund Policy from time to time.

Updated versions will be published on our website with a revised "Last Updated" date.

Continued use of our Services after changes become effective constitutes acceptance of the updated Policy.

13. Contact Us

If you have any questions regarding returns or refunds, please contact us:

UNBELABEL

Email: support@unbelabel.com
Website: https://www.unbelabel.com

Thank you for shopping with UNBELABEL. We appreciate your trust and are committed to handling return and refund requests fairly, transparently, and in accordance with this Policy.